This week we are looking at tips to help you stay off your client's naughty list this holiday season (and beyond). 😉
Here are 8 ways to stay on your client’s and prospect’s nice list:
Empathy. Always put yourself in your client’s shoes. What are their pain points and how can you help them?
Experience. Every customer wants a FLAMAZING experience. To be seen, heard, and shown that they matter. As Seth Godin says “customer experience is your biggest profit center.”
Follow the Golden Rule. Give them the same level of experience you would like to receive (and go above that).
Practice the Law of Reciprocity. Everyone one has a circle of influence so make sure to give more than you receive. If they have a good experience, rest assured they’ll spread the word about you.
Be a Great Resource. Pay attention to what can make your client’s life easier. Is there a report, podcast, or article that may help their business? Share it with them.
Care. Show them you’re thinking about them. Like their posts, comment, share, and post reviews about how great it is to work with them.
No Ghosting 👻. Always be responsive, no matter what. Nothing worse than silence when a client or prospect sends you an email or inquiry.